Customer Service Real Estate

Play a key role in developing and supporting top-performing real estate professionals.

Location: In person ,New City, NY (with occasional travel to Middletown, NY)

Great businesses don't just succeed on strategy alone-they thrive on exceptional service, seamless operations, and a culture of excellence. If you have a hospitality mindset, a natural ability to anticipate needs, and a passion for helping others grow, this is your opportunity to lead and serve at a high level.

At Keller Williams Realty - Hudson Valley & Upstate Group, we don't just help agents build their businesses-we create an environment where they feel valued, supported, and inspired every day. We're looking for someone who can blend high-touch service with operational efficiency, ensuring our agents and team members receive an experience that exceeds expectations. This role requires a strategic thinker who can manage both the big picture and day-to-day operations, ensuring that real estate services are efficient, effective, and aligned with company goals.

Why This Role is for You

You love creating exceptional experiences - Whether it's welcoming a new agent, coordinating events, or ensuring smooth operations, you take pride in making people feel supported.
You're a natural problem solver - Challenges don't intimidate you; they excite you. You take initiative and always find solutions.
You have a service-driven mindset - Like a great hospitality leader, you anticipate needs before they arise and deliver proactive support.
You thrive in a dynamic environment - Juggling multiple projects, keeping operations on track, and ensuring smooth execution is where you shine.
You're passionate about growth - You're eager to learn, coach, and continuously improve both yourself and those around you.

Your Key Responsibilities

Agent Success & Coaching - Serve as a trusted resource for agents, providing business coaching, support, and training that helps them scale their businesses.
Operations & Reporting - Maintain structure and organization, generating reports and streamlining systems to enhance productivity.
Onboarding & Retention - Create a warm, welcoming, and seamless experience for new agents while fostering strong engagement among existing agents.
Culture & Community Building - Elevate the energy in the office, ensuring agents feel supported, valued, and connected.
Hospitality & Service Excellence - Go above and beyond to ensure that every agent interaction-whether online or in person-is met with professionalism, efficiency, and a personal touch.
Event & Training Coordination - Organize and oversee agent meetings, training sessions, and networking events, ensuring they run smoothly and add value.

Why Join Us?

Work with a top real estate brand - Keller Williams is one of the most forward-thinking and respected companies in the industry.
Growth opportunities - We believe in developing talent, and this role has endless potential for leadership and career advancement.
A collaborative, high-energy environment - Be part of a team that values excellence, innovation, and impact.
Directly impact lives - Your work will help agents build businesses, create financial freedom, and leave lasting legacies.
Step Into a Career That Blends Leadership, Hospitality, and Growth

If you're ready to make an impact, lead with a service-first mindset, and be part of something extraordinary, apply today.

This is more than a job-it's an opportunity to shape the future of real estate professionals while growing in your own career. Don't miss out!

Location: New City, NY (with occasional travel to Middletown, NY)