Part Time Customer Experience Reps needed for Fintech Startup

Bilt Technologies - New York, NY 10012
Bilt Technologies - New York, NY 10012
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Bilt Technologies - New York, NY 10012
Job Description
Provide day-to-day support of our members, which includes real-time conversations via live chat, email and SMS. Phone support may eventually be required.

Resolve issues in a timely manner while effectively prioritizing member's needs.

Triage tickets to the appropriate internal departments and work on issue resolution.

Identify trends to the appropriate internal departments and work with them to resolve the issue.

Provide ongoing support to the Customer Experience Team as needed.
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