Software Support Representative
DescriptionAcclivity Software, an international software publisher, located in Rockaway, N.J. specializing in financial accounting software for small to medium sized businesses. Our software helps small business owners. . ..mind their own business! We offer a fast-paced, but business casual work environment where we work hard but focus on work-life balance
If you have an outgoing personality and entrepreneurial spirit, you can turn those attributes into a successful inside career. We offer an outstanding training program and the support of an established, global company to grow the right candidate into a successful salesperson. You will interact with small business owners in a variety of industries.
If you're engaging on the phone, charismatic, a go-getter and are ready to build a rewarding sales career, we can give you the tools to make it happen! Ideal candidates have experience in call center environments, outbound calling or telemarketing experience. As an Inside Sales Representative, you must be highly motivated and competitive, with a strong work ethic and exceptional customer service skills.
- Attracts potential customers by answering questions on products and services. Capture lead data and qualify the caller to determine if they are a good fit for our software. Provide followup as needed to close the sale.
- Professionally answer all incoming phone calls to specified standards. Immediately call back any callers that are disconnected. Ensure that all issues and problems are resolved promptly and thoroughly so that the majority of issues are handled on the initial call.
- Log all customer contacts into CRM database accurarately.
- Place sales order efficiently with minimal or zero errors. Use specified PCI standards to protect customer credit card information.
- Provide daily incident resolution by providing solutions and workarounds to customers on known problems. Track, diagnose, replicate, troubleshoot, and resolve the majority of issues.
- Offer complete and timely technical explanations to customers throughout the incident resolution process.
- Excellent interpersonal and communication skills, including verbal and written.
- Computer literacy, including experience with Windows, MS Office and Internet. Macintosh experience is a plus.
- Previous customer service experience required. (waitresses, cashiers, or any other customer facing jobs). Call Center experience would be considered a plus.
- The ability to sit for long periods of time within a cubicle.
- Team player able to work in a cooperative environment while working toward team based goals and objectives.
- Full time position
- Comprehensive benefits including medical, dental, disability, life, vision and 401K
- 3 weeks vacation, sick time and paid holidays
- Free gym membership
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